What does SecBot WhatsApp setup include?+
The WhatsApp bot connection is configured. Your business information, welcome message, frequently asked questions and product, service or price navigation flows are prepared.
Can the bot direct customers to the sales team?+
Yes. In the defined scenarios, the customer is directed to the relevant product, service or contact step. The points where your team takes over are agreed during setup.
Does this include a chat area on my website?+
This product is for WhatsApp communication. To add a chat area to your website, see SecBot Widget Bot.
Are WhatsApp or Meta fees included?+
No. WhatsApp API, Meta, messaging provider and message usage fees are paid separately at the relevant provider’s rates.
What does the monthly service include?+
The monthly service includes basic maintenance, technical support and a weekly SaaS system backup. Substantial new flows or custom integrations are priced separately.
Can adjustments be made after setup?+
Testing and basic adjustment support is provided for 7 days after delivery. You can submit further requests through the customer panel.
What happens if I need additional development?+
The cost of custom integrations or development outside the agreed scope is shared before work begins. No additional work is carried out without your approval.
