Email Consultation
Are your emails not arriving?
Include the error message in your support request so we can review the sending settings and investigate the cause.
Sign in to your account to create a support request.
How can we help?
A defined review for one domain and one existing email infrastructure.
Faults in Sofmira’s own email service are handled as support, not paid consultation.
Included work
- Review of MX, SPF, DKIM and DMARC records
- Review of existing sending and receiving configuration
- Documented findings and scope of recommended corrections
Work assessed separately
- New email infrastructure or mailbox subscriptions
- Bulk migration, data recovery and additional implementation
- Multiple domains or infrastructures; quoted separately
From request to delivery
- Describe your needs
Describe the work and your current setup in a support request. Do not include passwords or private keys.
- Review the written quote
Scope and fees are assessed through your support request and shared in writing. Work begins after your approval.
- Follow the work
Track the agreed scope, delivery terms and correspondence in your customer account.
Term and continuation
One-off review; no automatically renewing subscription.
Creating a request does not start paid work, an invoice or a subscription. Your existing service terms remain unchanged.
Start with support for your existing service
Faults in Sofmira’s own email service are handled as support, not paid consultation.
Remove private message content and access details before sharing an error. The review covers the agreed MX, SPF, DKIM and DMARC settings for your existing email setup.