Server Management
Get technical help with server maintenance.
Tell us about your server and the work you need help with. We will agree the maintenance tasks through your support request.
Sign in to your account to create a support request.
How can we help?
Defined system administration for one eligible Linux server.
VDS resources are not included.
Included work
- Linux service checks after an eligibility assessment
- Planned maintenance and update review
- Technical review and intervention within the agreed scope
Work assessed separately
- VDS resources, hardware and third-party licences
- Custom development, data recovery and out-of-scope migration
- Additional servers or separately quoted work
From request to delivery
- Describe your needs
Describe the work and your current setup in a support request. Do not include passwords or private keys.
- Review the written quote
Scope and fees are assessed through your support request and shared in writing. Work begins after your approval.
- Follow the work
Track the agreed scope, delivery terms and correspondence in your customer account.
Term and continuation
The server, maintenance and monitoring scope, support channel, service term and fees are agreed in writing through the support request. VDS resources are separate; additional work requires a separate quote and approval.
Creating a request does not start paid work, an invoice or a subscription. Your existing service terms remain unchanged.
Server resources and management are separate services
The written quote specifies monitored services, planned maintenance, support hours and response scope. Additional servers and out-of-scope application work require separate approval.